We have a 30-day return policy, which means you have 30 days from receiving the item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at rossry11@mail.ru Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.

You can contact us anytime for any return related questions at rossry11@mail.ru

Damage and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the issue and fix it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), personalized products (such as special orders or custom items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know whether or not your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and record the refund.
If it has been more than 15 business days since your return was approved, please contact us at rossry11@mail.ru